How Do I File A Claim? March 14, 2024 17:38 Updated Follow You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here. Related articles How does Onward work? Why is a product in my order shipping later? What happens if my replacement order through Onward also gets lost, stolen or damaged? Why is a product in my order shipping later? What is the estimated transit time per shipping method?