How Do I File A Claim? March 14, 2024 17:38 Updated Follow You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here. Related articles How does Onward work? What happens if my replacement order through Onward also gets lost, stolen or damaged? Why is a product in my order shipping later? Tracking says my package was delivered, but it's not here. What is the estimated transit time per shipping method?