What happens if my replacement order through Onward also gets lost, stolen or damaged? February 29, 2024 19:04 Updated Follow Not a problem! Any replacement orders that are placed by Onward are still insured by Onward. Related articles How Much Time Do I Have To File A Claim? What countries do you ship to? I haven't received a shipment notification email/tracking. My order is damaged, defective, or incorrect. Can I change the address on my order?