Due to the average size of our packages, it is common that they are delivered to the mailbox rather than the front door. It is also a possibility your package was accidentally delivered to a neighbor's house rather than your address. We suggest checking the mailbox and with a neighbor just in case.
Unfortunately, sometimes packages are marked as delivered and they are not in the mailbox or with a neighbor. If you contact our Customer Happiness team, we'll do what we can to help locate your package.