For pre-order campaigns (just like normal campaigns), you are charged at the time of checkout.
After the order has been placed, the shipping date will vary depending on the product, but we aim to ship out pre-order items 3 - 4 weeks after the order has been placed. Each pre-order item is made from scratch, which means we have to make and dye fabric, cut, sew, and embroider the garment for each order which takes some time. Email addresses associated with the pre-orders will receive updates throughout the process.
When the order is ready to ship, you will receive an email update with estimated shipment dates and another email with tracking information once your item has shipped. If you do not receive a shipment confirmation email within the estimated shipping time frame, please contact our Customer Happiness team.