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  2. Shipping & Delivery

Shipping & Delivery

Onward Shipping Insurance

  • What happens if my replacement order through Onward also gets lost, stolen or damaged?
  • How Much Time Do I Have To File A Claim?
  • Who does Onward partner with to make shipments carbon neutral?
  • How Do I File A Claim?
  • How does Onward work?
  • What is Onward VIP Protection+?

International Shipping

  • Why is a product in my order shipping later?
  • How long before my international order ships from your warehouse?
  • What countries do you ship to?
  • Does international shipping include import/customs fees or taxes for my order?
  • How is international shipping cost calculated?
  • How does international shipping work and how long does it take?

Domestic Shipping

  • A product in my order is printed to order - what does that mean?
  • Why is a product in my order shipping later?
  • How long before my domestic order ships from your warehouse?
  • How is domestic shipping cost calculated?
  • How long does shipping take in the US?

Tracking & Delivery

  • What is the estimated transit time per shipping method?
  • I haven't received a shipment notification email/tracking.
  • My shipping information is frozen or isn't showing progress.
  • DHL tracking is frozen or isn't showing progress.
  • Can I get a VAT invoice?
  • Tracking says my package was delivered, but it's not here.
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