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  1. Creator Ink
  2. Payments & Promos

Payments & Promos

General Payment Queries

  • What payment methods do you accept?
  • Do you charge sales tax?
  • What currency will the order be charged with?
  • Do I need to pay for import/customs fees or taxes for my international order?

Discount Codes & Gift Cards

  • How do I use a promo/discount code?
  • How do I use my Creator Ink gift card?

Payment Troubleshooting

  • I'm having trouble processing my payment. What do I do?
  • I'm having payment issues with my pre-loaded gift card or debit card.
  • When will the refund process?

Shop Pay

  • What is Shop Pay and how does it work?
  • Can I use Shop Pay if I'm an international customer?
  • How does the payment schedule for Shop Pay work?
  • When will my items be delivered if I used Shop Pay to purchase the items?
  • Can I edit an order I used Shop Pay for?
  • Can I move or change payment due dates for an order?
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