Payments & Promos

General Payment Queries

• What payment methods do you accept?
• Do you charge sales tax?
• What currency will the order be charged with?
• Do I need to pay for import/customs fees or taxes for my international order?

Discount Codes & Gift Cards

• How do I use a promo/discount code?
• How do I use my Creator Ink gift card?

Payment Troubleshooting

• I'm having trouble processing my payment. What do I do?
• I'm having payment issues with my pre-loaded gift card or debit card.
• When will the refund process?

Shop Pay

• What is Shop Pay and how does it work?
• Can I use Shop Pay if I'm an international customer?
• How does the payment schedule for Shop Pay work?
• When will my items be delivered if I used Shop Pay to purchase the items?
• Can I edit an order I used Shop Pay for?
• Can I move or change payment due dates for an order?

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